Q Space Ltd. (“Q Space”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use and share it, and the choices and rights you have - in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy applies to personal information we collect when you visit our website (qspace.co.nz), use the Q Space mobile app, become a Member, hire a meeting room, use our virtual mailbox service, attend an event, or otherwise interact with us. By using our website, app or services, you agree to the collection and use of information in accordance with this policy.
“Personal information” means information about an identifiable individual, as defined in the Privacy Act 2020. We only collect personal information that is necessary for the purposes described below.
We collect personal information: directly from you (when you sign up, book, enquire, subscribe, or communicate with us); automatically (through cookies, analytics and server logs when you use our website or app); and, occasionally, from third parties (such as our booking and membership platform, payment providers, or publicly available sources like Google My Business). Where practicable, we collect personal information directly from you.
We use cookies and similar technologies to operate our website, remember your preferences, keep you signed in, measure traffic, and improve your experience. You can accept or decline non-essential cookies via the cookie banner shown when you first visit, and you can control cookies through your browser settings. Blocking some cookies may affect how the website works.
We use trusted third-party providers to deliver and improve our services. These providers process personal information on our behalf under their own privacy terms:
These providers may store or process data outside New Zealand (see Section 10). We encourage you to review their privacy policies.
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction, including secure facilities, access controls and reputable service providers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
We keep personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal, accounting and tax obligations, and to resolve disputes. When information is no longer required, we securely delete or de-identify it. CCTV footage is retained for a limited period and then overwritten in the ordinary course.
Some of our service providers - including Google and Optix - store and process information on servers located outside New Zealand. Where personal information is disclosed overseas, we take reasonable steps to ensure it is protected by comparable safeguards to those required under the Privacy Act 2020.
Under the Privacy Act 2020 you have the right to request access to the personal information we hold about you, and to request correction of information that is inaccurate, out of date, incomplete or misleading. To make a request, contact us using the details in Section 13. We may need to verify your identity before responding, and we will respond within the timeframes required by law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (privacy.org.nz).
We only send marketing communications, such as our newsletter, where you have opted in. You can unsubscribe at any time using the link in any marketing email, or by contacting us. You will still receive essential service and account communications relating to your membership.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website and services after changes take effect constitutes acceptance of the revised policy.
